Frequently Asked Questions

We accept all major credit cards (Visa, MasterCard, American Express), mobile banking solutions, and other secure payment methods. All transactions are encrypted and processed securely.

Standard shipping typically takes 3-5 business days for orders within urban areas and 5-7 business days for other regions. Expedited shipping options are available at checkout for faster delivery.

We offer a 14-day return policy for most items in their original condition. Products must be unworn, unused, and have all original tags and packaging. To initiate a return, please contact our support team via email or WhatsApp.

Currently, we ship within the country. International shipping options are coming soon. Follow us on social media for updates on expanded shipping regions.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package in real-time through our shipping partner's website.

Yes, we source all products directly from authorized manufacturers and verified wholesale partners. Every item is inspected for quality and authenticity before shipment.

We're currently developing a rewards program for our customers. Sign up for our newsletter to be notified when it launches and to receive exclusive discounts and early access to new collections.

If your item arrives damaged, please contact us immediately with photos of the damage. We'll either send a replacement or process a refund at no cost to you. We take product quality seriously.

Care instructions vary by product type. Check the product page or packaging for specific care guidelines. Generally, store jewelry in a dry place, clean with a soft cloth, and avoid prolonged water exposure.

Orders can be cancelled or modified within 2 hours of placement. Contact us immediately via email or WhatsApp with your order number. After 2 hours, your order enters our fulfillment process.